Shipping & Processing Policy

At Think Kinks, we are committed to providing premium-quality hair products and exceptional customer service. Every order is carefully prepared and quality-checked before dispatch to ensure you receive your hair in excellent condition.

Please read this Shipping & Processing Policy before placing your order.

Processing Time

All orders are processed within 4–5 working days (Monday to Friday, excluding UK public holidays).

Our processing time allows us to receive, inspect, quality-check, prepare and carefully package your order before it is dispatched.

Processing times may be extended during product launches, promotional periods or seasonal holidays. If there is a significant delay, we will contact you using the email address provided with your order.

Delivery Estimates

Once your order has been dispatched, estimated delivery times are:

United Kingdom

  • 2–5 working days

International

  • 5–10 working days

Delivery times are estimates only and may vary depending on your location, customs processing, courier delays, weather conditions or other circumstances beyond our reasonable control.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Your delivery destination.

  • The weight and size of your order.

  • The shipping service selected.

Any available free shipping promotions will be clearly displayed on our website.

Customs, Duties & Taxes

International customers are responsible for any customs duties, import taxes, tariffs or other fees charged by their country's customs authorities.

These charges are not included in your order total or shipping cost and must be paid by the customer where applicable.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to appear in the courier's system.

If you cannot find your confirmation email, please check your spam, junk or promotions folder.

Delivery Delays

While we work hard to dispatch every order as quickly as possible, Think Kinks cannot be held responsible for delays caused by:

  • Courier service disruptions.

  • Severe weather.

  • Customs clearance.

  • Public holidays.

  • Industrial action.

  • Other events beyond our reasonable control.

Delivery delays do not automatically qualify for refunds or order cancellations.

Incorrect Delivery Information

Please ensure your delivery address is correct before completing your order.

If a parcel is returned to us because:

  • The address provided was incorrect or incomplete.

  • The parcel was not collected.

  • Delivery attempts were unsuccessful.

  • The recipient refused delivery.

we will contact you to arrange redelivery. Additional shipping charges may apply.

Lost Parcels

If you believe your parcel has been lost during transit, please contact us as soon as possible.

We will work with the courier to investigate the shipment before determining the appropriate next steps.

Hair Appointments

We strongly recommend waiting until you have received and inspected your order before booking any hair appointments.

Think Kinks cannot accept responsibility for salon cancellation fees, stylist charges or any costs arising from delivery delays.

Business Days

Our customer service, order processing and dispatch operations take place

Monday to Friday, excluding UK public holidays.

All processing and delivery estimates refer to working days only.